Accessibility Statement
Date of last update: 3rd July 2026
1. About this statement
We want the TrueNewel website to be as clear, usable and accessible as reasonably possible.
TrueNewel is a practical DIY product, so it is important that customers can read product information, understand safety notes, check suitability, view instructions and place orders without unnecessary difficulty.
This Accessibility Statement explains what we aim to do and how you can contact us if you need help using the website.
2. Who we are
TrueNewel is operated by Syxth Limited trading as TrueNewel.
We are registered in England and Wales under company number 09221533.
Our registered office and principal place of business is:
The Gables
Marston Lane
Frome
Somerset
BA11 4DS
United Kingdom
Email:
support@truenewel.com
We are not currently VAT registered and do not charge VAT on our products.
3. Website covered by this statement
This statement applies to:
truenewel.com
It also applies to any other TrueNewel website, product page, sales page or checkout operated by Syxth Limited trading as TrueNewel, unless a different accessibility statement is clearly shown.
4. Our accessibility aim
We aim to make the website:
- clear and easy to read;
- usable on mobiles, tablets and desktop computers;
- navigable by keyboard where reasonably possible;
- understandable without unnecessary technical language;
- readable with good colour contrast where practical;
- structured with sensible headings;
- usable with common browser zoom settings;
- helpful for customers who need to check product suitability before buying.
We also aim to make important product safety and suitability information easy to find.
5. Things we try to support
Where reasonably possible, we try to support:
- readable text sizes;
- plain English wording;
- descriptive headings;
- clear buttons and links;
- useful product photographs;
- clear product options;
- readable policy pages;
- accessible checkout flow;
- helpful contact routes;
- instructions and safety information that can be read and understood.
6. Product instructions and safety information
TrueNewel products are used for DIY stair-refurbishment work, so instructions and safety information matter.
We aim to provide product information in a clear and practical format.
However, if you have difficulty reading, opening, understanding or using any product instructions, please contact us before using the product.
Email:
support@truenewel.com
We will do our best to help, which may include providing information in a different format where reasonably possible.
7. If you need help placing an order
If you have difficulty using the website, choosing a product, understanding product suitability, or placing an order, please contact us.
Email:
support@truenewel.com
Please tell us what you are trying to do and what difficulty you are having.
We will do our best to help.
8. If you need information in another format
If you need information from the website in another format, please contact us.
For example, you may ask for help with:
- product information;
- safety notes;
- suitability information;
- delivery and returns information;
- policy wording;
- order information;
- instructions.
We cannot guarantee that every format will be possible, but we will try to provide a reasonable alternative where we can.
9. Known limitations
We are a small business and the website may not be perfect.
Some parts of the website may depend on third-party tools, plugins or services, such as checkout, payment providers, cookie consent tools, videos, forms, analytics, security tools or review tools.
We do not fully control the accessibility of all third-party services.
Some older content, images, videos, PDFs, downloads or embedded tools may not be as accessible as we would like.
We will try to improve issues we become aware of, especially where they affect customers’ ability to understand products, use checkout, read safety information or contact us.
10. Browser and device settings
You may be able to make the website easier to use by changing settings on your device or browser.
For example, many devices and browsers allow you to:
- zoom in;
- increase text size;
- use screen readers;
- change colour or contrast settings;
- use voice control;
- navigate with a keyboard;
- use built-in accessibility features.
The exact options depend on your device, browser and operating system.
11. Reporting an accessibility problem
If you find an accessibility problem on the TrueNewel website, please tell us.
Email:
support@truenewel.com
Please include:
- the page or feature affected;
- what you were trying to do;
- what went wrong;
- the device and browser you were using, if known;
- screenshots, if helpful;
- what would make the page easier for you to use.
We will review the issue and consider what we can reasonably do to improve it.
12. Accessibility and urgent product use
If you are using a TrueNewel product and cannot read or understand the instructions, suitability notes or safety information, please stop and contact us before continuing.
Cutting an existing stair newel post is an irreversible job.
If you are unsure whether the product is suitable, whether the work is safe, or whether you are using the product correctly, please seek advice from a qualified joiner, carpenter, stair fitter or other competent professional.
13. Complaints
If you are unhappy with how we respond to an accessibility issue, please contact us again and explain your concern.
Email:
support@truenewel.com
More information is available in our Complaints Policy.
14. Changes to this statement
We may update this Accessibility Statement from time to time.
The latest version will be shown on the website.
15. Contact us
For accessibility questions or help using the website, please contact:
Syxth Limited trading as TrueNewel
The Gables
Marston Lane
Frome
Somerset
BA11 4DS
United Kingdom
Email:
support@truenewel.com
Company number:
09221533
We are not currently VAT registered and do not charge VAT on our products.